Kitbag回信說退費失敗.... - 足球

哈囉，想求救一下

之前在k站買東西未到，那邊有送退貨表格來給我填寫，有照版上大大的發文填寫

但之後他寄了一封信給我：

Dear XXXXXXXXX,

Unfortunately the refund for order RE-8369930 has failed please contact customer services for further Information

Thanks,
Robert
Customer Service Team

再附上我之前填寫的內容：

o help me with our enquires please would you kindly place an X against your answer to the questions below.

Please be advised that these questions must be answered on the form itself and not returned in a separate email/letter.


Has the parcel been received?

YES……….NO…X……If YES, what date: ----------------------


Have you contacted the sender?

YES…X…….NO…….. If YES, what date: 2011/01/14


Have you contact royal mail?

YES……….NO…X……If YES, please provide details


·Please confirm if you would like a refund or a resend?

Refund…X…… Resend………

請問一下，他都發退費信給我了，地址也確認了，但還說這樣，該怎麼辦...

打電話過去，聽到英國腔的英文，有些聽不懂...

退費退的好煩，煩請各位有經驗的大大，分享一下經驗。

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